Play Now Reviewed: What to Expect from Play Now Online Casino?

PlayNow Casino Quick Analysis

PlayNow Casino does its fair share with specific features. The specifications of this provincially regulated operator rival that of some offshore casinos. We will now give a quick overview of the operator’s general information.

Will the Casino Get Competition Any Time Soon?

With the look of things, and especially considering the regulatory realities in BC, PlayNow Casino will not get any licensed competition soon. The British Columbia Lottery Corporation is the board with the legal power to carry out online gambling operations in the province. The casino is the only operator allowed to operate by the board.

Consequently, GPEB will not issue licenses to new online casinos in BC anytime soon to keep competition away from the provincially regulated operator.

PlayNow Vs Offshore iGaming Sites in British Columbia

There is a grey area in the gambling laws and regulations of British Columbia and Canada. This loophole allows Canadians to play at offshore casinos and sportsbooks without legal consequences. This means that BC residents still have the option of choosing between Play Now and the offshore sites.

Gaming Lobby

PlayNow BC impresses our review team with its games and offers. However, being a government-run iGaming site, it falls short in certain departments compared to the best offshore operators like Jackpot City, 888 Casino, Slotimo, and Bet 365, among others. For one, the Play Now casino has a less robust gaming catalogue than the top offshore sites. The only aspect where this is different is the sportsbook, as there are many markets to bet on.

Bonus Department

Furthermore, this BC Casino has low casino welcome bonuses. When you think about casinos like Jackpot City that give 100% up to 1600 CAD as a welcome offer, you realise that Play Now is lacking in this area. The casino only appears great in isolation or when compared to average-ranked offshore sites.

Banking

In addition, the payment options available at the PlayNow casino have increased over the years. Still, they must catch up to the range available at top offshore sites like 888 Casino, Ruby Fortune and more. Play Now only accepts American Express, Visa, Mastercard, Interac, PayPal, WebCash, and Online Bill Payment for withdrawals and deposits.

Website Design and Customer Support

The only departments where the PlayNow casino holds its own against top-rated offshore sites are website UI and 24/7 customer support. The iGaming platform comes with a beautiful website and intuitive UI. Also, customer support is responsive 24/7.

In conclusion, PlayNow BC scores lower than offshore sites.

Why Is It Worth Checking?

Every casino has some unique selling propositions, and Play Now offers some. The best perk PlayNow offers is that it is licensed in BC. In this section, we will briefly highlight some of the Play Now’s key features that make it a recommendable option for Canadians:

Exclusive Slots: You can play some fantastic slot games that you will not find at any offshore sites. This is where this BC iGaming site is stacked positively against top offshore sites. The exclusive slots available include Wolf Run, Candy Bars, and Cash Eruption.

Clear Navigation: Another reason this operator is worth checking by Canadian players is its clear navigation. You can easily find your way around the PlayNow casino site with the links being clear enough to give you the right direction as to where to go.

Licensing: The fact that it is the only provincially licensed and regulated online operator makes it worth a trial by gamers in British Columbia. This shows that Play Now’s operations are 100% real and fair because the government wouldn’t want the people to feel cheated or scammed.

Things That Could Be Better

From our brief analysis, it is evident that the casino lacks in some departments, especially compared to top offshore online casinos in BC. We will quickly brush through these departments where we expect the BCLC to fix and improve things.

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  Casino Bonuses: The PlayNow sportsbook section features good sports betting bonuses. However, we are not as impressed with the casino bonus department. From the welcome bonus to other available promos and tournaments, we believe there is room for improvement by the BCLC.

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  Game Collection: While some casino games are on the Play Now website, the list is not exhaustive enough. It is only the sportsbook section that is robust and sufficient, with over 20 sports that are fully covered. We believe that the BCLC can put in the effort of stocking the selection to have more titles.

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  Payments: The banking department also needs a serious upgrade. First is the fact that the acceptable options are disappointingly few. Then, in addition, the withdrawal times can take up to 3 days even for payment options that are very fast at other top BC online real money casinos.

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  Language: At the time of this review, we could only see English as the available language option. This is bad, considering French Canadians will have difficulty finding their way to the site. This also needs to be worked on.

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  Limited Functionality App: The PlayNow mobile application is only usable for poker games. It is disappointing that slot games are inaccessible through the app.

In-Depth Analysis of PlayNow– The Only iGaming Site Licensed to Operate in British Columbia

Being the only iGaming site licensed in the province, it becomes imperative to consider the regulatory frameworks behind the casino, which is our focus in this section.

Ownership – British Columbia Lottery Corporation

The Canadian Criminal code gives power to the provinces to regulate gambling activities internally as they deem fit. In line with that, BC has conferred the British Columbia Lottery Corp (BCLC) authority to conduct all online gambling activities in the province.

Founded in 1985, the BCLC owns and operates the Play Now Casino. BCLC administers and coordinates all provincial gambling operations. Although the BCLC itself is under the regulatory supervision of the Gaming Policy and Enforcement Branch (GPEB), BC’s main regulatory body.

PlayNow in BC: Going Strong Since 2004

The casino has grown significantly from its early years. The iGaming platform was initially launched in 2004. However, it was only in 2010 that it became BC’s official gambling website. Also, the operator only featured casino and lottery games for a long time. It wasn’t until 2012 that sports betting was added to the platform.

In 2013, the Play Now online casino was also launched in the province of Manitoba. Upon the 2021 amendment of online gambling regulations, it was further launched in Saskatchewan in 2022. Therefore, the PlayNow site now provides gambling services across three provinces. It offers single sports betting in these provinces as well.

PlayNow Licensing - The Gaming Policy and Enforcement Branch (GPEB)

The British Columbia government understands gambling as a fun yet risky adventure. This is why it has committed to promoting an atmosphere of responsibility in the BC gambling industry. As such, it established the Gaming Policy and Enforcement Branch (GPEB).

This provincial agency regulates all gambling activities, whether offline or online. It ensures that integrity, fairness and social responsibility are guaranteed for all persons involved in gambling in the province. The agency investigates misconduct allegations where such is required. Besides BCLC, GPEB also provides regulatory oversight on responsible gambling programs in the country and governs all gambling services, events, employees and more in the province.

The power of GPEB is derived from the provincial Gaming Control Act, Gaming Control Regulations, and the Criminal Code of Canada. The agency also issues a license that certifies the licensees' fair gaming practices.

Legal Gambling Age at Play Now

The PlayNow online casino can be accessed by all BC residents. Following the launches in 2014 and 2022, it is also accessible to residents of Manitoba and Saskatchewan. However, only adults 19 years or older can play on Play Now. This is the general age requirement for gambling throughout Canada.

PlayNow Casino Follows Strict iGaming Laws

The casino, being a provincially regulated platform, strictly follows the gambling laws and regulations in BC and Canada. The Canadian Criminal Code is the ultimate authority for everything related to gambling in the country. The code has delegated power to each province to internally and independently regulate their gambling activities.

Apart from the Criminal Code of Canada, some other laws and regulations guide the activities of PlayNow in BC. They are:

• Gaming Control Act
• Gaming Control Regulation
• Criminal Code of Canada

Responsible Gambling at the Casino

Gambling is a fun activity with certain risks. Addiction, anxiety, stress, and depression are some of the negative impacts that can arise from uncontrolled gambling. Thankfully, the Play Now casino is dedicated to reducing these risks through improved safeguards and responsible gambling tools like:

• Self Exclusion
• GameSense
• Age Restriction
• Bet Limits

GameSense

While there are a handful of responsible gaming tools available, what we are most impressed about is the GameSense program. This practical tool enhances a controlled gambling atmosphere and regulated gaming behaviour. It has pop-up reminders of money and time spent, play breaks, problem gambling referral information, and self-exclusion. Moreover, program advisors can be contacted anytime through live chat for a controlled and safe gambling experience.

Offshore Alternatives to Play Now in BC

As we have established previously, though the casino has the full backing of the provincial authorities, it is not the best online casino in Canada. Top offshore sites have better offerings than PlayNow in Canada. From better welcome packages to a higher gaming catalogue to a more robust payment department and no deposit free spins in BC – these casinos are the leading operators in the province. Our experts have put together a list of best offshore casinos in BC.

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  Spin Palace Casino

  Spin Palace is one of the best online casinos in BC. The Casino utilises 128-bit SSL digital encryption that protects your data and transaction details. This iGaming platform welcomes newcomers with a remarkable bonus of 1000 CAD spread through the first three deposits. This is easily better than the casino signup bonuses at Play Now casino.

  Another edge this casino has is its mobile app which lets you access everything the desktop website offers. This is unlike Play Now’s application which only lets you play poker games. Furthermore, the banking options at Spin Palace are way better. Visa, MasterCard, Maestro, Visa Electron, Visa Debit, MasterCard Debit, Paysafecard, Skrill, Neteller, Instadebit, iDebit, and bank transfers are all accepted.

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  Jackpot City Casino

  Jackpot City also gives Canadian casino players a more attractive welcome bonus of 100% up to 1600 CAD across your first four deposits. The bonus is one of the best offered by online casinos in Canada. In addition, the gaming lobby here is more stacked as you have a wide selection of options.

  This Canadian real money casino also has an excellent mobile application. You can access the website’s content online using this application, and you won’t miss out on anything. Besides, you can also explore the iGaming instant play platform from your mobile browser. You will enjoy everything the casino offers - the slots, the thrilling table games and the premium live games section.

  Apart from the MGA License, this operator also has eCOGRA certification, which is lacking at PlayNow in Canada. Lastly, JackpotCity BC enhances seamless withdrawals and deposits with fast processing times through many banking options like Visa, MasterCard, wire transfer, eCheck, Electronic Funds Transfer, InstaDebit, ecoPayz, and a host of others.

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  888 Casino

  A quick preview of 888 Casino shows us an assortment of exciting casino games, both popular and less popular. In addition, there are many progressive jackpots and a great welcome offer of 1500 CAD across the first five deposits. These are all departments where Play Now in BC is lagging.

  The casino’s website is also mobile-compatible. You can easily access the site through your mobile browser or the dedicated 888 mobile casino app. Likewise, the list of payment options at the casino is more exhaustive, and payments are smooth and fast. Methods accepted include Visa, MasterCard, EntroPay, iDebit, Neteller, Skrill, iDebit, Trustly, and Paysafecard, among many more.

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  Powbet Casino

  Powbet is one of the new online casinos in BC, launched in 2021. Its gaming catalogue is diverse and powered by some of the biggest studios in the BC gambling industry. The welcome bonus for casino players (the site has a sportsbook) is 750 CAD + 200 free spins across. Of course, these departments are not as impressive at Play Now as at Powbet.

  That is not all. Powbet also has a superior graphical style and content and better loyalty/VIP rewards. The casino also has a better banking department, especially accepting cryptocurrencies as a payment option. It is easily one of the best online casinos in BC

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  Ruby Fortune Casino

  Ruby Fortune has a good enough welcome bonus of 100% up to 750 CAD. Interestingly, that is not why we consider it a real money Canadian casino perfect for BC players. The operator has one of the largest game collections for BC gamers. It also has great VIP programs and eCOGRA certification.

  In addition, Ruby Fortune has a beautifully designed mobile app that lets you enjoy the same gaming experience you get on a desktop. It is also accessible as instant play via mobile browser. Finally, the payment options here are also more and better. We have Visa and MasterCard, PayPal, Neteller, EcoCard, Skrill, EntroPay, and InstaDebit, among others.

PlayNow Sports Betting

We have hinted previously that the operator is not just loaded with quality casino games but also offers BC sports betting to Canadian gamblers. Sports enthusiasts can bet on over 20 sports and enjoy betting features such as live betting and match stats! Below is a more in-depth analysis of the sports betting options at PlayNow.

Sports Coverage

Play Now Sportsbook in Canada covers a lot of BC sports in detail. Our observation is that the sportsbook is more loaded than the casino segment. We will now quickly consider some of the most polar sports covered under the bookmaker.

• Football: While Football is not that popular in Canada, the NFL is a popular league, especially in the province of BC. There are many markets to bet on under this sport with competitive odds. You can win small and significant amounts when your predictions are accurate.
• Hockey: Hockey is one of the biggest BC sports featured in the sportsbook. It has a lot of markets to bet on. The most popular league with numerous betting options under this sport is the NHL.
• Basketball: You can also bet on basketball at the bookmaker. You also have various betting options from popular leagues like the NBA, NBL, and CEBL.
• Soccer: Soccer is the biggest sport in the world, so it isn’t shocking that it has one of the broadest BC sports betting options. There are many markets and competitions, like the Premier League, Europa League, Champions League and more.
• Tennis: Tennis is another popular sport featured in the casino’s sportsbook. You can also bet on many markets here; the betting options are reasonably exhaustive.
• Golf: You can bet across several markets and in numerous ways on Golf. It is another popular sport featured in the sportsbook with wide betting options.

Is Live Sports Betting Available?

Live sports betting is an integral part of online gambling in BC. Therefore, we understand why the bookmaker has to feature a remarkable live sports betting section. The section is easy to navigate. The live sports activities are displayed on the page so that you won’t have a challenge identifying them.

The live play betting options cover numerous markets across Canada, Europe and the US. You get to bet in real time. You will also see stats and a virtual display field on the page.

eSports Betting at BC PlayNow

Another key highlight of this BC sports betting site is the commendable eSports coverage. Truly, eSports are now a big deal in the BC gambling community. This sportsbook does not disappoint us, as the eSports betting options are impressive. Besides, there is also eSports live betting on the site, which is at par and, in some instances, better than what other offshore bookmakers in BC offer.

Bonuses and Promotions for Sports Bettors

It's not just casino players who enjoy bonuses at Play Now. Sports bettors are also catered with free bets and a bet-back bonus for those cold streak days. Whether you are a new or regular player, you can claim the different bonuses to increase your chances of winning some extra money!

Here are some of the bonuses to take advantage of at the PlayNow Sportsbook.

Welcome Bonus

This bonus is available only for new platform members. Once you register, you can activate the sports betting sign-up bonus. You have to deposit between 10 CAD to 150 CAD and get 100% up to 150 CAD free bets. Once you make the deposit, the free bets are automatically credited to you in five equal increments that total the deposit amount.

Bet-Back Bonus

The bookmaker isn’t short of great bonuses like those you would find at the best sports betting sites in Canada. Another one of these bonuses is the bet-back bonus which lets you get back some of your losses. You can get back the stake when you make a qualifying parlay with the selections provided for the day. If a selection fails to work out, you get back the stake in the form of a free bet of up to 100 CAD.

Same Game Parlay Sundays

Football also has a similar promotion known as the same game parlay Sundays. Here, you can claim a 5 CAD free bet by making a 25 CAD plus NFL SGP Wager.

PlayNow Online Casino

The gaming lobby at this great Canadian casino is fairly reasonable. You can see titles like Poker, Lottery, Keno, and Bingo in the lobby. In this BC online casino review, we will consider the main categories below:

The Different Gaming Categories

A casino might have over a thousand games to play and still need more variety. It is crucial to find out how a casino caters to players wanting to play various games. Slots are the mainstay at the Play Now casino, and we were glad to see that the casino spices things up by including other games like Keno, Poker, Scratch Cards, and even Lotteries!

Each game has several variations you can play that you can find below.

Online Slots

Slot games are the most common on the Play Now casino site, but we do not find this surprising as it is the standard in the BC gambling community. Slots take centre stage in most iGaming platforms. Some of the popular slots you will enjoy here include:

• Candy Bars
• Mega Wheel Jackpots
• Mad Mad Monkey
• Medusa Megaways
• Medieval Fortunes

Classic Table Games

There is also a decent collection of table games at PlayNow. You can play some of the popular variations of the following games.

• Blackjack
• Roulette
• Baccarat
• Poker.

Lottery Games

Online gambling in BC is generally less focused on lottery games, and this is one category where Play Now BC impresses us. You can see some lottery games on the site with huge rewards attached to them.

Poker Games

You also have a collection of standard poker games to choose from on the site. Some of these poker games are also the ones you will find at offshore sites in the province.

Live Dealer Games

The joy and thrill that comes with playing against real dealers can only be replicated at traditional casinos. Thankfully, this great Canadian casino also features a decent live dealer section where you can play live variations of the following games

• Blackjack
• Baccarat
• Roulette
• Ultimate Texas Hold’em

Keno Games

Keno games are generally easy and fast to play, and you can also enjoy them at the casino. After every 210 seconds, a new draw offers you the opportunity to win as much as 200,000 CAD on the iGaming platform.

Scratch Cards

Scratch cards are instant-win games with quick gameplay and immediate rewards, and they are also easy to play. A few of these games are also available for Canadian players to play at the casino.

Bingo Games

Bingo games are another category of casino games that you can easily access. They are like standard bingo games where you win prizes and rewards by matching the right patterns on their Bingo cards.

Are Games Accessible in Free Mode?

We are delighted to state that not all games at the casino have to be played with real money. There are free games that you can easily access without downloading or registering on the iGaming site. These games are mostly slot machines built to facilitate the free-play mode.

Also, we want you to know that many of these free games come in good graphical quality, and the gaming experience is similar to playing a real money game.

Software Developers That Power PlayNow

Play Now casino packs some of the most reputable vendors in the industry. These vendors also power the gaming lobby of some of the best online casinos in BC. You can be sure of creative and new titles from different developers, as each has a unique way of developing their games. Whether you want to play a video slot with megaways or a creative, Egyptian-themed slot, you can find a great selection of games at this casino thanks to the following software providers:

• NetEnt: NetEnt is a vendor of digitally distributed gaming content solutions. The studio is the brain behind the game collection of many Canadian offshore sites.
• IGT: IGT is a leading provider of iGaming content to the casino. The studio provides premium gaming software solutions to top-rated operators throughout the world.
• Microgaming: Microgaming is a studio that offers software content and solutions to numerous operators in the world. The company also powers many games at the casino.

Bonuses and Promotions

The bonus department of the casino segment isn’t as impressive as offshore casino bonuses, and we have established that. Nevertheless, it is only right that we have a cursory glance at the department in our online casino review in BC.

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  Sign Up Bonus

  When you register at the Play Now online casino, you can claim a welcome bonus of 20 CAD. Yes, just 20 CAD, and when you spend up to a cumulative of 20 CAD, you will receive a 20 CAD free play token. This is a bit disappointing compared to the offers of other offshore online casinos in BC. The bonus comes with certain conditions. You have to make a minimum deposit of 20 CAD to activate this bonus and clear a wagering requirement of 30x.

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  Live Casino Welcome Bonus

  The Live casino welcome bonus can be claimed by making a deposit of 20 CAD or more as a new platform member. By doing this, you can get your 20 CAD bonus. The bonus also comes with a high 70x wagering requirement.

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  Enter the Wolf Den Contest

  The ‘Enter the Wolf Den’ contest is a competition that allows you to win as much as 50,000 CAD. All you have to do is initiate a PlayNow login and play any of the wolf-themed slots featured. You also have to play with your Encore Rewards ID to qualify for a win. The games applicable here are

  • Wolf Ridge
  • Wolf Run
  • Wolf Run Eclipse
  • Wolf Run Gold
  • Wild Wolf
  • Wolf Peak

Encore Rewards at Play Now BC

The Encore Rewards is the premier loyalty club at BC Casinos. Your level in the club depends on the number of points accumulated. For every 1000 points you amass, you can convert them to 5 CAD slot games. Some of the rewards you are entitled to depending on your level in the programme include:

• Access to Exclusive Contests
• Access to Premium Offers
• Free Birthday Rewards
• Dining Discounts

To start earning the rewards, initiate a PlayNow login, visit the Edit Profile section of your account, and click ‘Yes’ under the “Earn Encore Rewards Points” field.

Available Poker Tournaments

There are a handful of Poker tournaments at this Canadian real money casino. One of them is the Multi-table Tournaments, where multiple tables have to compete for chips as antes and blinds increase. You are eliminated when you run out of chips.

There are also the Sit & Go Tournaments that don’t have any pre-determined schedule. These poker tournaments commence the moment all seats are filled. Last but not least are the Challenge Sit & Go's that come with a different format where you cannot be eliminated. The tournament takes place over a fixed period or amount of hands, and the chip stack of every player rests after each hand. At the end of the tournament, those with the highest scores win a portion of the overall prize pool.

Gaming on the Go with Play Now

Playing on the go at this casino will be a headache for many gamblers in BC. It is because mobile compatibility is limited to sports betting and the purchase of lottery tickets for prize draws. In addition, there is a mobile application, but you can only play poker games through the application.

How to Play on the Go

Mobile compatibility is a necessary feature for every casino that wants to be on the top of the iGaming industry. Disappointingly, the PlayNow online casino is lacking in this department. Once again, it is only sports betting and the purchase of lottery tickets that you can do from your mobile browser.

Also, the available mobile app only works for poker games. In conclusion, if you are a Canadian mobile casino player, you will be frustrated at this BC casino.

Website Design

To be candid, the Play Now online casino website has a nice design, and the navigation is clear. You can easily find your way around the site with the links being clear enough to give you the right direction as to where to go. You will have no challenge finding your favourite games or sports markets to bet on.

Whether you are for sports betting, lotteries, or casino gaming, the PlayNow site is easily navigable for everyone. The graphical quality is also solid, and there are even banners on the homepage that let you in on important information.

Safety Measures Employed

There are a handful of safety measures in place at this Canadian online casino to ensure that everything you do is safe and secure. Some of these measures are listed below.

• Proper Licensing: The casino is the only iGaming site licensed by the Gaming and Enforcement Branch (GPEB), showing the level of trust the BC government has in it.
• Secure Firewalls: The casino uses firewalls that prevent unauthorised access to its internal systems.
• Play Now Login Protection: To enhance the integrity of their system, BCLC ensures that all players are protected by many security mechanisms when logging into their accounts.
• Use of Cookies: The casino uses cookies, and the information remains locked. It is only the casino that can decode or read it.
• SSL Encryption: BCLC encodes the information exchanged between the casino’s system and your devices with 128-bit SSL encryption, making it impossible for third parties to interfere.

Does the Operator Guarantee Fairness?

BCLC ensures fairness and social responsibility in its casino operations. The operator fosters a fair gaming environment where all players have equal opportunities. All winnings are as legit as they come, and there is no negative history of confiscating winnings. In addition, all draw results are random, and there are no foul dealings in whatever form.

Deposits and Withdrawals

The banking department of this BC casino isn't stacked, as there are limited payment options available. We would like to see a wide variety of banking methods, such as e-wallets, debit/credit cards, prepaid cards, and crypto, but only a few options are available. Nonetheless, PlayNow assures you of secure and smooth transactions using the available options, so fear not!

Let's see what each of the methods has to offer below.

Visa, MasterCard, and American Express

You can deposit or withdraw using your VISA, Mastercard, and American Express debit or credit cards. If you use a credit card, the issuer will top up your account with funds you'll pay later. Even though card transactions usually take some time to reflect, they are one of the most secure options available.

Interac Online

Most Canadian online casinos offer Interac as a banking method, and Play Now isn't different. The option is popular among players, and when you use your Interac debit card to load your Google Pay or Apple Pay account, there are no fees! Interac withdrawals take an average time of 3 to 5 days to process your funds.

Online Bill Payment

Online Bill Payment is one of the newer banking methods players can use in this casino. You can make casino deposits from your provider online or through your phone. The maximum amount you can transfer via Online Bill in one transaction is CAD 100,000. As for the time taken, most financial institutions take 1 to 2 days to process the transaction.

PayPal

PayPal has been around for years and is one of the popular e-wallets you can use to transact in online casinos. With a simple Paypal address, you can deposit and withdraw from this casino without sharing much of your personal information. The only thing to consider is that when using PayPal, some charges may apply.

WebCash

If you're looking for a prepaid card option, you can go for WebCash. Several retailers are selling WebCash vouchers, and PlayNow shows them on a map on their site. To deposit using WebCash, you'll need to scratch the voucher to reveal the 14-digit code, then enter the code after choosing WebCash as your deposit option. The method has no fees, and you won't share your details.

How to Make Deposits and Withdrawals?

Making deposits into your account is very easy. Just follow the steps below.

• Initiate a PlayNow Login
• Enter your email and password
• After successfully logging in, click on the profile button to open your account menu.
• Click on the Deposit icon to put money into your account.
• Select your preferred payment method
• Make your deposit

Generally, deposits are instant, and where it is not successful after 30 minutes, you should contact the support team for help. For withdrawals, the processing time depends on the selected method, but the general average withdrawal time is 1 to 3 business days.

Also, as part of Play Now’s KYC and anti-money laundering policies, you must withdraw all funds into your bank account except where the amount is 100,000 CAD or more. In addition, for withdrawals of 1000 CAD and above, BCLC requires you to furnish information about your occupation. Also, where the withdrawal is 100,000 CAD or more, the corporation will only give you the money by cheque.

How to Get in Touch with Customer Support

The PlayNow casino has a good customer support department that is 24/7 responsive. The available channels through which you can contact the team are:

• Live Chat
• Phone (1-877-706-6789)
• Email

How to File Official Complaints?

Filing an official complaint is easy. There is a contact form on the PlayNow casino website that you can fill out detailing your grievances. The customer representatives will give a response within ten business days. If you are still unsatisfied with the answer, you have two options. You can contact the office of the Information and Privacy Commissioner for British Columbia or their third-party dispute resolution provider. Both links are available on their site, so it should be easy for you to contact them.

Play Now FAQs Section

The iGaming platform has a dedicated FAQ page that you can easily find by clicking 'Help' on the top-right side of the screen. We loved that their FAQs are comprehensively divided into three categories, General, Games, and GameSense. The general category is in-depth, with 14 topics, including registration, account, deposits, and withdrawals. For questions related to common games, you will click on the 'Games' category. The GameSense option deals with concerns related to responsible gambling.

How to Get Started at PlayNow in Canada?

Getting started on this gambling platform is as easy as ABC. You only need to take the following steps.

• Visit the official website at https://www.playnow.com/
• On the homepage, click on the Join icon
• Insert your details accurately on the next page
• Click on Continue to submit your details
• Check your email for a verification code and fill in the relevant field
• Submit and hit the ground running

Land-Based Alternatives

If you want to take a break from playing online, consider playing at land-based casinos in BC. You'll have a livelier atmosphere in the middle of the action. However, you'll have to get out of your comfort zone, cough up some fuel money or even dress up. Some of the land-based casinos you can visit include:

River Rock Casino: River Rock Casino is a Vancouver BC casino with over 1,100 slots, dozens of table games, and a poker room.

Elements Casino: This land-based casino in Victoria has over 770 games. It is the most prominent brick-and-mortar casino in the city.

Hard Rock Casino: Hard Rock Casino is located in Richmond. It spotlights over 959 slot machines alongside dozens of table games and numerous promotions.

Parq Casino: This is another Vancouver BC casino with an exhaustive list of games, bonuses, promos, and tournaments.

• Does Play Now have a valid license? Yes, it does. It is licensed by The Gaming Policy and Enforcement Branch (GPEB).
• How can I make payments at PlayNow? You can make payments using the following options: Mastercard, Visa, AM Express, Interac Online, PayPal, WebCash, and Online Bill Payment.
• Is it safe to play at the casino? The casino uses security measures you will find at the best online casinos in BC. These include firewalls, 128-bit SSL encryption, cookies and more. Thus, it is safe, secure, and legal to play there.
• In how many provinces is the Canadian online casino operational? Currently, the Play Now online casino has only been launched in three provinces: BC, Manitoba, and Saskatchewan.
• Can I bet live on sports at the bookmaker? Yes, you can bet in-play on a broad range of sports markets.